Cancelation & Refund Policy

At Active Mobile Center, we realize how difficult it is to order merchandise on-line, especially for first time buyers. Without actually seeing the goods in front of you, you’re never really sure if you’re buying exactly what you want. That’s why we offer our customers guaranteed satisfaction. If you’re not completely satisfied with your purchase, you can't may replace it.
Active Mobile Center Refund Policy
Items purchased from Active Mobile Center can be returned for refund or store credit, if the item was purchased using your credit card and was out of stock.

• Refund for the purchase using your credit card for the item that appeared to be out of stock will take place within 3 days from the purchase date.

• Some products have different policies or requirements associated with them as noted.

We are unable to refund shipping costs.

• If the return was due to an error of ours (for instance, we accidentally sent the wrong merchandise), we will accept responsibility for all shipping costs related to the return.

• For assistance, please contact ( activemobilecenterjo@gmail.com
) or phone +962 781777077 Suterday-Thursday between 10 AM and 9 PM
Special Circumstances:
Seller Error: If we made a mistake, such as sending the wrong item, please let us know right away and we will gladly send the correct item in exchange whenever possible at no additional cost to you ( inside Jordan )

• Defective items: If you receive an item with a manufacturer’s defect, please contact us within 12 h of receiving your order to arrange for a replacement.

• Shipping Damage: If your purchase arrived damaged, please contact us as soon as possible to initiate a parcel damage claim. To expedite your claim, please email activemobilecenterjo@gmail.com
with photographs of the package and damaged contents. *Please note that a minor packaging flaw that doesn’t affect the contents is not considered a defect or damage for parcel insurance or refund claims. A small bend, scuff or indentation on exterior packaging can occur at any point in the manufacturing, supply or shipping processes. If you are a collector seeking pristine packaging, please call with your order. We will try to select an item with no marks on the packaging, and for an additional fee, we will ship with extra packing material.

• Refused or Undeliverable Packages: Packages returned because of purchaser error or refused delivery are subject to a restocking fee of up to 30% of the purchase price to recover the cost of processing, shipping, and then re-stocking and re-processing the order.

Cancellations:

Orders may be canceled as long as they have not been processed – usually the next business day. Please contact activemobilecenterjo@gmail.com or phone +962 781777077 to see if your order has not yet been processed and can still be canceled. Pre-orders and back-orders can be canceled any time up until the item is in stock and your order has been processed.